Change Oasis Limited Privacy Policy
Last Updated: 30 November 2023
1. Introduction
Welcome to Change Oasis Limited. We are committed to safeguarding your personal information and comply with current data protection legislation, including the General Data Protection Regulation (GDPR). We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may provide us with personal information such as your name, organisation name, contact details, and how you heard about us when registering for our newsletter, attending our events, or requesting our services.
This Privacy Policy applies to the use of personal information gathered from our website (changeoasis.com), in our correspondence, and through our services.
The data controller is Change Oasis Limited (referred to as “we,” “us,” or “our”).
By using our services or website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or website.
For questions regarding this Privacy Policy, please contact us:
Contact Details:
- Name: Change Oasis Limited
- Registered Address: The Stables, Moneys Farm, Bottle Lane, Mattingley, Hampshire, RG27 8LJ, UK
- Postal Address: Woodlands, West Green Common, Hartley Wintney, Hampshire, RG27 8JE, UK
- Phone Number: 07717 801205 or 07799 620450
- Email: hello@changeoasis.com
2. What This Privacy Policy Covers
We are committed to best practices and transparency in how we collect, use, and protect your personal information. This Privacy Policy explains:
- The type of personal information we collect
- How we obtain and use your personal information
- When and why we may share your personal information with other organisations
- Links to other websites
- How we store and protect your personal information
- Data security procedures
- How long we keep your personal information
- Your data protection rights
- Cookies
- Changes to this Privacy Policy
- How to contact us
- How to make a complaint
This Privacy Policy applies to anyone using our website, contacting us, or using our services. By providing your data, you confirm that you are over 13 years of age.
Our website contains links to other organisations’ websites, which may have their own privacy and cookie policies. We encourage you to review them, as we do not accept responsibility for their content.
3. The Type of Personal Information We Collect
We currently collect and process the following information when you use our website, services, or book an event:
Personal Details
- Name, postal address, email, phone number, and gender
- Job title and organisation name
- Billing and payment information
Online Interactions
- How you heard about us, type of enquiry, and service needs
- Browsing behaviour and interaction with our website
- Device information (IP address, browser type, operating system, etc.)
Communications
- Emails, phone calls, social media messages, and other digital communications
- Customer feedback, surveys, and questionnaires
We do not collect any sensitive data (e.g., race, religion, sexual orientation, political opinions, health data, biometric data, or criminal records).
4. How We Get Your Personal Information and Why We Have It
Directly Provided Information
Most of the personal information we process is provided directly by you when you:
- Visit our website and consent to cookies
- Contact us via email, phone, or social media
- Fill out a form on our website
- Attend one of our events
- Purchase our products or services
- Subscribe to our newsletter
- Participate in surveys, questionnaires, or competitions
- Apply for a job with us
Indirectly Collected Information
We may receive information from third-party sources, such as:
- Analytics providers (Google, based outside the EU)
- Advertising networks (Facebook & LinkedIn, based outside the EU)
- Search information providers (Google, based outside the EU)
- Payment and delivery service providers
- Public sources (Companies House, Electoral Register)
Purpose of Data Collection
We use your data to:
- Provide our services, schedule sessions, and track progress
- Manage customer accounts, transactions, and communications
- Improve our website and services
- Detect and prevent fraud
- Provide marketing communications (only if you have opted in)
- Process job applications
We only send marketing communications if you have agreed to receive them. You can unsubscribe at any time.
Lawful Bases for Processing:
- To perform a contract with you
- To comply with legal obligations
- To serve our legitimate business interests (ensuring your fundamental rights are not overridden)
5. When and Why We May Share Your Information
We only share your personal information with:
- Trusted third-party service providers (e.g., technology providers, payment processors)
- Marketing providers (for targeted advertising, if consented)
- Legal authorities (if required by law)
- Potential buyers (if we sell our business)
Third parties must protect your data and may not use it for their own marketing.
6. How We Store and Protect Your Personal Information
Storage & Encryption
We store your data securely using cloud services like Apple, Google, and Microsoft, with encryption in transit and at rest.
International Transfers
Some data may be stored outside the EEA, but we ensure appropriate safeguards (e.g., encryption and compliance with legal frameworks).
Security Measures
- Data encryption
- Secure channels for access
- Regular compliance checks
- Supplier agreements for data protection
7. How Long We Keep Your Personal Information
We only retain personal information as long as necessary:
- Enquiries & forms – deleted upon request or inactivity
- Customer accounts – kept until you delete your account
- Statistical data – anonymised for reporting purposes
8. Your Data Protection Rights
You have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent for marketing communications
To exercise these rights, email hello@changeoasis.com.
9. Cookies
We use cookies and similar technologies to enhance user experience. Please refer to our Cookie Policy for details.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected in the “Last Updated” date above.
11. How to Contact Us
For any concerns, contact us at:
- Email: hello@changeoasis.com
- Postal Address: Woodlands, West Green Common, Hartley Wintney, Hampshire, RG27 8JE, UK
12. How to Make a Complaint
If you are unhappy with how we use your data, contact us first at hello@changeoasis.com.
If unresolved, you may complain to the Information Commissioner’s Office (ICO):
- Helpline: 0303 123 1113
- Website: www.ico.org.uk
Agreement: By using our services, you accept the terms of this Privacy Policy.
